Refund Policy

Thank you for shopping at Vøk Lights. Customer satisfaction is our #1 priority, so If you are not completely satisfied with your order we are here to help.

 

Refunds

We have a 15-day no questions asked refund policy, which means you have 15 days after receiving your item to request a refund.

To start a refund, contact us here or send us a message at voklights@gmail.com. If your refund is accepted we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.

To be eligible for a no questions asked refund, items must be in the same condition that you received it and in its original packaging.

Following the 15-day period or if you have damaged your items or lost the original packaging, you can still apply for a refund but we may require you to provide us with some additional information such as the reason you are requesting the refund, photos/videos and your country of residence. Please note that refunds past the 15-day period are up to our discretion and are not guaranteed.